Refund Policy

Payment is expected in full at time of booking.

 

Refund Policy

Refundable

  • If SMCEP cancels a student’s enrollment due to low class enrollment, a full refund will be made.

  • If the student cancels enrollment after confirmation, but before orientation, the course fee is refundable. 

Non refundable

  • Registration fees of any at any time

  • Student shall be responsible for bank fees incurred for any reason.

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 Refund Procedure 

  • A request to cancel an enrollment, or a request for a refund, must  be made in writing to the Director, Mike Oliver, at mike@stmarksesol.org. Any refund will be paid directly to the person who originally paid the program fees.

  • Inquiries regarding refund calculations must be made, in writing, to the Director, Mike Oliver at mike@stmarksesol.org. If a refund is approved, the funds will be transferred to the original account within 14 days of approval. Refund method will be the same as the original payment method.

  • Students may submit a formal grievance within 30 days of receipt of notice of denial of their refund. Grievances must be submitted, in writing, to the school Director. After consideration of all available evidence, the Director may: (1) issue a refund of the appropriate amount, or (2) dismiss the grievance.

  • If you are unable to continue taking a class, please contact Director, Mike Oliver at mike@stmarksesol.org.